Our Privacy Policy

1. About this Privacy Policy

Salboukh Residential Compound Company (“Antara”, “we”, “us”, “our”) values your security and privacy and may for certain types of personal data processing, be subject to the Personal Data Protection Law issued pursuant to Royal Decree No. (M/19) dated 09/02/1442 AH corresponding to 16/09/2021 G (as amended from time to time) (“PDPL”) or laws from other jurisdictions. 

For the purposes of this Policy “Personal Data” means any information that Antara processes that may lead to identifying an individual specifically, or that may directly or indirectly make it possible to identify an individual, 

This Policy:  

• is addressed to individuals outside our organization and anywhere in the world who submit Personal Data to Antara or whose Personal Data we otherwise obtain during our ordinary business activities; and 
• sets out the basis on which we collect, use, disclose and process or store your Personal Data. 

Specifically, this Policy covers:

• Employees of representatives of our service providers; and
• Clients or potential clients (or representatives of corporate clients or potential corporate clients).

This Policy does not cover:

• Our employees, directors and contractors;
• Our shareholders; and  
• Job applicants.  

Such individuals will be provided with a separate privacy policy which is specific to our relationship with them.  

For the purposes of the PDPL, we are a Controller in respect of your Personal Data. This means that we are responsible for ensuring that we use your Personal Data in compliance with the PDPL. We are required under the PDPL to notify you of the information contained in this Policy.   

2. Information we collect

The Personal Data we may collect from or in relation to you includes for example:

• information establishing your identity (for example your name, address, email address, date of birth, passport or Emirates ID, photograph);  
• documents to verify information supplied to us, such as bills issued by third parties or endorsements issued by employers or institutions such as banks;
• reference checking information obtained via third parties such as credit reference agencies and sanctions lists;
• financial information (for example, credit card details, bank account details);
• information provided so that we are able to fulfil our regulatory compliance obligations including anti-money laundering and “know your client” checks (for example the information establishing your identity as set out above);
• information you provide when you enter into any agreement or provide other documentation or information in respect of your interactions with us, or when you use our services;
• any information you independently choose to provide to us (for example, if you send us an email or call us); and
• information relating to your use of our website (for example, domain name, IP address and cookies) or information you provide when you register for alerts and subscriptions and when you report a problem with any of our website services.

Under certain circumstances, we may also collect special categories of Personal Data, specifically:

• Criminal record checks.

We may obtain your Personal Data from:

• you (for example, when you use our website, when you make an inquiry, send emails or otherwise provide us with your Personal Data);
• credit information, identity or criminal record checks;
• suppliers, consultants or advisors; and
• screening tools and information available in the public domain. 

3. How we use your Personal Data

We use or process your Personal Data in various ways, including to:

• provide you with information about our services including by way of direct marketing;
• verify your identity and to undertake customer due diligence;
• verify or confirm instructions from you;
• resolve complaints and handling requests and enquiries;
• prevent, detect and investigate fraud;
• process your payments;
• review, develop and improve the services which we offer;
• provide, operate, and maintain our website;
• improve, personalize, and expand our website;
• understand and analyze how you use our website;
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes. 

4. Sharing of Personal Data

We may share your Personal Data with:

• any member of the Antara group;
• third party service providers who provide a service to us and need access to such Personal Data to carry out work on our behalf or to perform a contract we enter into with them (including but not limited to marketing and advertising, data processing, IT and office services);
• professional advisors such as our auditors and lawyers;  
• any competent authority or government entities if required by any applicable law, regulation, or legal process;
• if we otherwise notify you and you consent to the sharing; and
• with third parties in an aggregated and/or anonymized form which cannot reasonably be used to identify you. 

5. Storage

Personal Data is stored inside the Kingdom of Saudi Arabia and on Microsoft Azure cloud services in Southeast Asia and hosted on servers protected in accordance with international standards in order to prevent non-authorized entry and reduce cyber risks. 

6. Data Retention and Destruction of Personal Data

We will keep your Personal Data as long as necessary for the specific purpose for which we collected it, including for the purposes of satisfying any accounting or reporting requirements and to comply with any legal obligations to which we may be subject. We will destroy your Personal Data in a secure manner accordance with Antara’s data retention policy.  

7. Your Rights

You may contact us in relation to your rights:

Withdraw your consent: withdraw your consent at any time to the use of your Personal Data for a particular purpose (where we have asked for your consent to use your information for that particular purpose).

Access your Personal Data: request a copy of your Personal Data that we process about you.

Rectify your Personal Data: request that we amend or update your Personal Data where it is inaccurate or incomplete. We are not responsible for the accuracy of the information you provide, and will modify or update your Personal Data upon your request.  

Erase your Personal Data: request that we delete your Personal Data in certain circumstances including where it is no longer necessary for the purpose(s) for which your information was collected. We will erase or archive from active use your Personal Data upon request, unless we are required to retain it in accordance with the PDPL or other applicable laws or to perform agreed services.  

Object to use of your Personal Data: at any time, object on reasonable grounds to us processing your Personal Data including for direct marketing purposes.

Restrict your Personal Data: request that we temporarily or permanently stop processing all or some of your Personal Data.

What we may need from you: we may need to request specific information from you to help us confirm your identity and to safeguard your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

For any of the above, please see Contact Us at Section 12 below. 

8. Log Files

Antara follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this as a part of hosting services analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and potentially the number of clicks. These are not linked to any information that is personally identifiable. The information is used to analyze trends, administer the site, track users' movement on the website, and gather demographic information. 

9. Cookies and Web Beacons

A cookie is a small text file that is unique to the web browser on your computer or mobile device, which is used to retain user preferences, and enhance browsing experience ("Cookie"). Antara uses Cookies to track overall website usage which enables us to optimize the user experience.

For more general information on Cookies, please read “What Are Cookies” https://www.privacypolicyonline.com/what-are-cookies/

10. External Links

The website may contain links to other websites on the internet that are owned and operated by third parties. If you access those links, you will leave our website. These links are provided solely as a convenience to you and not as an endorsement by Antara of our content or reliability. You acknowledge that Antara is not responsible for the availability of, or the information and content of any external links. If you decide to access linked third party websites, you do so at your own risk. Antara does not accept liability and shall not be liable to you for any loss or damage arising from or as a result of your acting upon the content of another website to which you may link from Antara’s website services.

 This Policy does not cover the Personal Data you choose to give to unrelated third parties. We encourage you to review the privacy policy of any company before submitting your Personal Data.

11. Changes to this Privacy Policy

We may change this Policy from time to time and without notice. If we make significant changes in the way we treat your Personal Data, or to the Policy, we will endeavor to provide you notice through the website services or by some other means, such as email. Your continued use of the website services after such notice constitutes your acceptance of the changes. We encourage you to periodically review this Policy for the latest information on our privacy practices.

12. Contact Us

If you have any questions or require more information about this Policy or if you have any complaints related to how Antara processes your Personal Data, please contact our Data Protection Officer by email at mshanavas@antaraliving.com. 

You also have a right to lodge a complaint with the Saudi Data and AI Authority.